Information We Collect
1.1. Personal Information: We may collect personal information such as your name, email address, telephone number, and billing information when you make a booking or communicate with us through the Website.
1.2. Booking Information: We collect information related to your bookings, including accommodation details, check-in and check-out dates, and any special requests or preferences you provide.
1.3. Log Data: When you visit our Website, our servers automatically record certain information, including your IP address, browser type, referring/exit pages, and the date and time of your visit.
Legal Basis for Processing Personal Information
2.1. We rely on the following legal bases for processing personal information under the GDPR:
a. Performance of a Contract: Processing your personal information is necessary for the performance of the contract between you and the Property Manager for booking accommodations.
b. Legitimate Interests: We may process personal information for our legitimate interests, such as improving our services, preventing fraud, and enhancing the user experience. We ensure that any potential impact on your privacy rights is proportionate and minimized.
c. Consent: In certain cases, we may obtain your explicit consent to process your personal information. You have the right to withdraw your consent at any time.
Use of Information
3.1. We use the collected information to:
a. Facilitate your bookings and provide the requested services;
b. Communicate with you regarding your bookings, inquiries, and updates;
c. Improve and optimize the Website’s functionality and user experience;
d. Personalize and tailor our services, recommendations, and offers to your preferences;
e. Understand and analyze user trends and patterns;
f. Ensure the security and integrity of our Website and services;
g. Comply with legal obligations and enforce our rights and agreements.
Sharing of Information
4.1. We may share your personal information with the following entities:
a. Property Managers: We may share your information with the Property Manager of the accommodations you book through the Website to facilitate your stay and provide necessary services.
b. Service Providers: We may engage third-party service providers to assist us in providing and improving our services. These providers are contractually obligated to handle your information securely and only for the purposes specified by us.
c. Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
d. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
International Data Transfers
5.1. Some of our service providers and partners may be located outside the European Economic Area (EEA). In such cases, we will ensure that appropriate safeguards are in place to protect your personal information, such as Standard Contractual Clauses approved by the European Commission.
Data Subject Rights
6.1. You have certain rights regarding your personal information under the GDPR. These rights may include the right to access, rectify, erase, restrict or object to processing, and data portability. To exercise these rights or if you have any privacy-related concerns, please contact us using the Website’s contact form.
7.1. We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or permitted by law.
8.1. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We regularly review and update our security practices to maintain the security and confidentiality of your information.
9.1. The Website may contain links to third-party websites or services that are not owned or controlled by us. This Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of such third parties before providing any personal information.
10.1. The Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we may have collected information from a child, please contact us immediately, and we will take appropriate measures to delete that information.